FAQs
Take a look at the categories below to find answers to common questions. If you don’t see what you’re looking for, no worries! Feel free to contact us in the chat or in the link below anytime.
Orders
What are your shipping rates and delivery times?
Shipping is free for all orders. Production and fulfillment take 1-4 business days, with an additional 1-3 business days for shipping. Please allow 2-7 business days for delivery.
Where do you ship from?
We ship from print studios across Europe, Canada, U.S.A. South America, Australia, China, United Arab Emirates including other zones to ensure quick delivery.
This distributed model offers several advantages:
- Lower carbon emissions
- Faster delivery times
- Reduced costs
- Support for local businesses
Returns and Exchanges
Damage Protection:
In the unlikely event that your item arrives damaged, we will gladly replace it at no additional cost. Simply reach out to us with a photo of the damage, and we will take care of the rest.
Returns:
You have 30 days from the purchase date to return or exchange your item. To qualify, the product must be unused, in its original condition, and in the original packaging.
My item arrived damaged, what do I do?
Oh no! Sorry to hear that. For any damaged orders, please send me an email (shop@camilosan) with supporting photo(s) of the damage and your order number, and we’ll arrange a replacement or refund.
Will I have to pay TAX / customs fees or duties?
We have great news for you! Because we have multiple production locations around the globe, custom fees typically don’t apply in most countries. If you want to be absolutely sure, just reach out!
Can I change or cancel my order?
If you need to make changes or cancel your order, email us at shop@camilosan.com as soon as possible. If your order hasn’t been printed yet, we’ll do our best to accommodate the request.
How do I apply my discount codes?
You can enter your discount code during checkout.
Art related questions
Do you take commissions?
It depends - send me an email (studio@camilosan.com) and let's talk.
Can I request customisations of a specific print?
Yes - I'm open to customisations. Send me an email (studio@camilosan.com) to discuss your idea and create something unique!